| Latest arrivals |
|
|
|
|
 |
| . |
|
|
| . |
| . |
| . |
|
|
| . |
| General
Welcome to the Hyper-Music website. We aim to make shopping with us as easy and enjoyable as possible and have our customer's best interests at heart. We hope you'll be delighted with the items we send. We process thousands of orders every year, 99.9% without any problems at all. The majority of our feedback compliments our high standards. Please read the following Terms and Conditions which constitute your rights to use this website or to make purchases from it. By visiting or shopping on the Hyper-Music website, you agree to be bound by the Terms and Conditions herein displayed. These Terms and Conditions may change from time to time without notice, so please check back. Your continued use of this website once changes have been made, constitutes your acceptance of the new Terms and Conditions. Any terms imposed by the purchaser which amends or adds to these terms is not acceptable. |
| . |
| . |
| Placing
an order and payment details
Orders can only be accepted when placed via our shopping cart. No other method of placing an order is acceptable. Your receipt of a confirmation from our shopping cart does not signify our acceptance of your order and is merely sent to acknowledge your placement of the order. We reserve the right at any time after receipt of your order to accept or decline the order for any reason, or for no reason at all. In the event that only part of an order is available, we reserve the right to send only the part of the order that is available and charge the amount for that part of the order. Orders that are not authorised or refused by the credit card company will not be despatched. All orders will be despatched as quickly as possible, however delays are sometimes inevitable. No correspondence can be entered into within 7 days of placing an order. It is usually accepted that mail-order goods should be received within 28 days. However, we aim to supply UK orders within 5 working days where possible and overseas orders within 14 days. Hyper-Music attempts to provide a safe shopping environment by collecting customer's personal payment information on a secure server using the latest encryption technology. Although every attempt is made to make this as safe as possible using current industry standards, we cannot accept any liability for losses incurred by purchasers who transmit credit card details over the internet. The purchaser is fully responsible for any personal and payment details they enter into a computer. Some web browsers store information in a local cache. The purchaser is therefore responsible for deleting any such information and Hyper-Music cannot accept any liablity for any losses from information being compromised in this way. |
| . |
| . |
| Returns
(faulty or damaged goods)
In the event that an item is received faulty or damaged in the post, the purchaser must notify Hyper-Music in writing within 7 days of receiving the goods. The notification should advise what the item is and what damage or fault is present. No action on the part of the purchaser should be taken until a reply to the correspondence has been received from Hyper-Music giving instructions on what to do. We may ask the purchaser to retain the item for inspection by their local post office or we may ask for them to return the item to us. Once our investigation is concluded, we will send replacements. If no replacement is available, we will offer an alternative or a refund. |
| . |
| . |
| Returns
(customer error)
Although we are under no legal obligation to accept returns on items purchased in error, as a goodwill gesture we usually grant a return provided that notification of the error is made within 7 days of receipt of the delivery. Upon safe return of the item to Hyper-Music, a refund or credit will be given for the full value of the item. The item must be received in the same condition it was sent (i.e. sealed items must still be sealed). Any additional expenses such as telephone calls, return carriage, and any other costs associated with the return of the item will be the responsibility of the purchaser. |
| . |
| . |
| Unauthorised
returns
We will not accept items back without prior authorisation in writing. In the event that a purchaser returns an item unsolicited, this will not be accepted. |
| . |
| . |
| Cancellation
of order
If your order is cancelled immediately and no processing has taken place, a full refund will be issued. If your order is cancelled after it has shipped, please see 'Returns (customer error)' above. If your order is cancelled and has not yet shipped, but we have processed and packaged the item, a full refund will be issued minus a nominal handling charge of £2.00 |
| . |
| . |
| Goods not
received
We retain 'proof of posting' on all orders. Before any investigation into lost items can begin, the purchaser must first enquire at their local post office to see if the package is held there. Usually this is the case. Therefore, the post office will not investigate until this step has been taken. If the package is not there, the purchaser must notify Hyper-Music that the order has not been received. This notification must be made within 28 days of our e-mail advising that the order has been sent. Then we will ask the post office to investigate. Please note that the investigation is conducted by the post office, therefore we have no control over how long this takes (it can take up to 6 weeks for them to fully investigate). However, we will keep you informed as and when we hear from them. It is our policy to wait 28 days from posting before submitting a claim to the post office (this is to allow for any postal delays and to allow for the return of the item to us in the case of non-delivery for any reason). Hyper-Music can claim back the value of any goods lost, up to the amount for which they are insured (Items sent by recorded delivery are insured up to £30.00, Items sent by registered delivery are insured up to £500.00), which will then be credited to the purchaser once it has been confirmed that the package is lost and we are in receipt of a refund from the post office. Items sent by standard uninsured mail are refunded at the discretion of the post office. We will do everything we can to obtain a refund on your behalf. However, there are no guarantees that the post office will pay for an uninsured item if it is lost. Therefore, uninsured items are sent at the buyer's risk. |
| . |
| . |
| Complaints
In the unlikely event that you wish to make a complaint, please click on "contact us" at the top of this page and let us know what has happened. We guarantee customer satisfaction, so the likelihood is that any complaint will be a simple misunderstanding. We aim to reply as quickly as possible, but please allow up to 7 days for a response. Most questions are answered in our help section (link at the top of every page), so please refer there first. |
| . |
| . |
| . |
| . |
| . |
| . |
| . |
| . |
| Latest arrivals |
|
|
|
|
|
| . |
|
|
| . |
| . |
| . |