           |
General
Welcome to the Hyper-Music website.
We aim to make shopping with us as easy and enjoyable as possible and have
our customer's best interests at heart. We hope you'll be delighted
with the items we send. We process thousands of orders every year,
99.9% without any problems at all. The majority of our feedback compliments
our high standards. However, as with any business, there are occassional
problems. We accept that sometimes we can make a mistake, although
these are extremely rare. If we do make an error, we will remedy
it straight away - no question. Our Terms and Conditions are listed
here so that we can be upfront about our policies, then there can be no
surprises if something does go wrong. There is nothing outrageous
or out of the ordinary here. Your statutory rights as a consumer
are unaffected by these Terms and Conditions and genuine customers should
find our terms acceptable and will be treated with respect should there
be a problem. It's mainly to protect us against unscrupulous people
who try to take advantage of our good nature. Please read the following
Terms and Conditions which constitute your rights to use this website or
to make purchases from it. By visiting or shopping on the Hyper-Music
website, you agree to be bound by the Terms and Conditions herein displayed.
These Terms and Conditions may change from time to time without notice,
so please check back. Your continued use of this website once changes
have been made, constitutes your acceptance of the new Terms and Conditions.
Any terms imposed by the purchaser which amends or adds to these terms
is not acceptable. |
Placing
an order and payment details
Orders can only be accepted when
placed via our shopping cart. No other method of placing an order
is acceptable. Your receipt of a confirmation from our shopping cart
does not signify our acceptance of your order and is merely sent to acknowledge
your placement of the order. We reserve the right at any time after
receipt of your order to accept or decline the order for any reason, or
for no reason at all. In the event that only part of an order is
available, we reserve the right to send only the part of the order that
is available and charge the amount for that part of the order. Orders
that are not authorised or refused by the credit card company will not
be despatched. Orders paid for by credit card which are despatched,
but are later found to be unauthorised or refused by the credit card company
must be returned to Hyper-Music unless an alternative method of payment
is made. The alternative method must be an accepted payment method
as detailed on our "how to order" page. If no payment is received
within 14 days, the order must be returned. All items remain the
property of Hyper-Music until full payment is received. All orders
will be despatched as quickly as possible, however delays are sometimes
inevitable. No correspondence can be entered into within 7 days of
placing an order. It is usually accepted that mail-order goods should
be received within 28 days. However, we aim to supply UK orders within
5 working days where possible and overseas orders within 14 days.
Hyper-Music attempts to provide a safe shopping environment by collecting
customer's personal payment information on a secure server using the latest
encryption technology. Although every attempt is made to make this as safe
as possible using current industry standards, we cannot accept any liability
for losses incurred by purchasers who transmit credit card details over
the internet. The purchaser is fully responsible for any personal and payment
details they enter into a computer. Some web browsers store information
in a local cache. The purchaser is therefore responsible for deleting
any such information and Hyper-Music cannot accept any liablity for any
losses from information being compromised in this way. |
Discounts
From time to time we offer discounts
to our customers. Any discount that applies will be calculated and
shown on the shopping cart. The discount applies to the actual order
(the items) and does not include the additional postage costs as it is
not within our power to discount them. |
Returns
(faulty or damaged goods)
In the event that an item is received
faulty or damaged in the post, the purchaser must notify Hyper-Music in
writing within 7 days of receiving the goods. The notification should
advise what the item is and what damage or fault is present. No action
on the part of the purchaser should be taken until a reply to the correspondence
has been received from Hyper-Music giving instructions on what to do.
We may ask the purchaser to retain the item for inspection by their local
post office or we may ask for them to return the item to us. Once
our investigation is concluded, we will send replacements. If no
replacement is available, we will offer an alternative or a refund. |
Returns
(customer error)
Although we are under no legal obligation
to accept returns on items purchased in error, as a goodwill gesture we
usually grant a return provided that notification of the error is made
within 7 days of receipt of the delivery. Upon safe return of the
item to Hyper-Music, a refund or credit will be given for the full value
of the item. The item must be received in the same condition it was
sent (i.e. sealed items must still be sealed). Any additional expenses
such as telephone calls, return carriage, and any other costs associated
with the return of the item will be the responsibility of the purchaser. |
Unauthorised
returns
We will not accept items back without
prior authorisation in writing. In the event that a purchaser returns
an item unsolicited, this will not be accepted. |
Cancellation
of order
If your order is cancelled immediately
and no processing has taken place, a full refund will be issued. If your
order is cancelled after it has shipped, please see 'Returns (customer
error)' above. If your order is cancelled and has not yet shipped, but
we have processed and packaged the item, a full refund will be issued minus
a nominal handling charge of £2.00 |
Goods not
received
We retain 'proof of posting' on
all orders. Before any investigation into lost items can begin, the purchaser
must first enquire at their local post office to see if the package is
held there. Usually this is the case. Therefore, the post office
will not investigate until this step has been taken. If the package
is not there, the purchaser must notify Hyper-Music that the order has
not been received. This notification must be made within 28 days
of our e-mail advising that the order has been sent. Then we will ask the
post office to investigate. Please note that the investigation is conducted
by the post office, therefore we have no control over how long this takes
(it can take up to 6 weeks for them to fully investigate). However, we
will keep you informed as and when we hear from them. It is our policy
to wait 28 days from posting before submitting a claim to the post office
(this is to allow for any postal delays and to allow for the return of
the item to us in the case of non-delivery for any reason). Hyper-Music
can claim back the value of any goods lost, up to the amount for which
they are insured (Items sent by recorded delivery are insured up to £30.00,
Items sent by registered delivery are insured up to £500.00), which
will then be credited to the purchaser once it has been confirmed that
the package is lost and we are in receipt of a refund from the post office.
Items sent by standard uninsured mail are refunded at the discretion of
the post office. We will do everything we can to obtain a refund on your
behalf. However, there are no guarantees that the post office will pay
for an uninsured item if it is lost. Therefore, uninsured items are sent
at the buyer's risk. |
Complaints
In the unlikely event that you wish
to make a complaint, please click on "contact us" at the top of this page
and let us know what has happened. We guarantee customer satisfaction,
so the likelihood is that any complaint will be a simple misunderstanding.
We aim to reply as quickly as possible, but please allow up to 7 days for
a response. Most questions are answered in our help section (link at the
top of every page), so please refer there first. |
 |
  
|
